Refunds & Returns

Items purchased cannot be returned or refunded without prior communication with Tempest Knives LLC. If there is an issue with a purchased item, we will work with you to correct the issue, if possible. Only items that are deemed functionally defective are eligible for a return and/or refund. No pre-order item is eligible for a refund during the production of the item. By buying a pre-order item, you agree to this term.

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PRODUCTION KNIFE WARRANTY

We extend a limited lifetime warranty to the original purchaser of our tools. All Tempest Knives products are guaranteed against any manufacturing defects in materials and construction. Any product that we determine to be defective will be repaired or replaced at our discretion.This guarantee becomes void if the tool has been abused beyond normal application, or has been used for tasks beyond its intended function. This warranty does not cover normal wear and tear, rust, lack of maintenance, damage due to improper use, or structural modification. If you do have an issue with your tool, contact us and we will work with you to take care of your situation.

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Tempest Knives LLC will not be liable for any damages to person or property that may occur from the use or misuse of Tempest Knives LLC products. By purchasing any Tempest Knives LLC product, the purchaser and/or owner assumes all responsibility for the use of the product. The purchaser and/or owner also assumes all responsibility of having understood and complied with all applicable local, state, Federal, and international laws regarding the ownership and use of these products. By purchasing and/or owning any Tempest Knives LLC product, the purchaser and/or owner is verifying that they are over the age of 18, and will follow all laws regarding the possession and use of that product.

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Tempest Knives LLC fulfills orders on a first come, first serve basis. If the item that you purchase is in stock, it will be shipped to you within 5-7 business days. If it is a pre-order item, it will be shipped to you within the noted time frame of the pre-order project. All national shipping will be processed through USPS unless otherwise stated. Please know your locality's laws and regulations before you purchase an item.

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tempestknives.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Ecwid to power our online store--you can read more about how Ecwid uses your Personal Information here: https://www.lightspeedhq.com/legal/privacy-policy/. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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OVERVIEWThis website is operated by Tempest Knives LLC. Throughout the site, the terms “we”, “us” and “our” refer to Tempest Knives LLC. Tempest Knives LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

TEMPEST KNIVES LLC WILL NOT BE LIABLE FOR ANY DAMAGE OR INJURY AS A RESULT FROM USE OR MISUSE OF ANY TEMPEST PRODUCTS. IT IS THE RESPONSIBILITY OF THEY BUYER/OWNER TO HANDLE THE KNIFE HE/SHE PURCHASES WITH CARE AND ITS INTENDED USE AS A TOOL.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Ecwid Inc. They provide us with the online e-commerce platform that allows us to sell our produc&a